Shipping policy

Last Updated: October 20, 2026

At Engravia, we believe that meaningful jewelry should be accessible wherever you are.

Whether you're ordering a personalized bracelet for yourself or sending a heartfelt gift to someone special, we aim to make your delivery experience convenient, transparent, and reliable.

We are pleased to offer free standard worldwide shipping on all orders.

1. Free Worldwide Shipping

Engravia provides free standard shipping to customers around the world.

Our shipping benefits include:

  • Free standard shipping on every order.

  • No minimum purchase requirement.

  • No standard shipping fee at checkout.

  • Delivery to supported international destinations.

  • Shipment tracking when available from the shipping provider.

There is no additional charge for standard shipping.

2. Estimated Delivery Time

Our estimated shipping transit time is:

7–10 days after dispatch.

This estimate applies under normal shipping conditions.

Delivery time may vary depending on the destination, local carrier operations, customs procedures, and other circumstances beyond our reasonable control.

Personalized jewelry may require additional production or preparation time before dispatch.

3. Order Processing and Personalization

Because Engravia specializes in customized jewelry, some orders require engraving or other personalization before shipment.

Order preparation may involve:

  1. Reviewing your order information.

  2. Confirming the requested personalization.

  3. Preparing or engraving your jewelry.

  4. Completing a product quality check.

  5. Packaging the order for shipment.

  6. Handing the package to the shipping provider.

Production and preparation time are separate from the estimated 7–10-day shipping transit period.

If additional information is needed to complete your order, we may contact you using the email address provided at checkout.

4. International Delivery

Engravia serves customers internationally.

Delivery availability may be affected by shipping restrictions, local regulations, or carrier limitations.

If we cannot ship an order to your destination, we will contact you and arrange an appropriate resolution, including a refund if fulfillment is not possible.

5. Order Tracking

When tracking information is available, it will be provided through the shipping confirmation email or another order-status communication.

Tracking updates may take time to appear after the shipping provider receives the package.

If you have difficulty locating your tracking information, contact support@engravia.shop with your order number.

6. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other government-imposed charges.

These charges are separate from Engravia's free standard shipping offer.

Unless otherwise stated at checkout, customers may be responsible for import duties or taxes imposed by their destination country.

We recommend reviewing applicable import requirements before placing an international order.

7. Delivery Delays

Although we aim to provide delivery within the estimated timeframe, delays may occasionally occur due to:

  • Customs inspections.

  • Severe weather conditions.

  • Public holidays.

  • Transportation disruptions.

  • Carrier processing delays.

  • Incorrect or incomplete delivery information.

  • Other circumstances outside our reasonable control.

If your shipment is delayed, please contact us so we can assist with tracking and delivery inquiries.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

Please verify:

  • Recipient's full name.

  • Street address and apartment number, if applicable.

  • City, province, or state.

  • Postal or ZIP code.

  • Country.

  • Contact information.

If you notice an error after placing an order, contact us as soon as possible.

We will attempt to update the information before shipment when possible.

If a package is returned because of an incorrect address, our support team will review the available redelivery or refund options with you.

9. Lost or Missing Packages

If your package is missing or appears to be lost during transit, please contact our support team.

Provide your order number and any available tracking information.

We will investigate the shipment with the relevant delivery provider.

If the package is confirmed lost, we will offer a replacement or refund at no additional cost.

10. Damaged Packages

If your jewelry arrives damaged, please contact us promptly and provide photographs of the product and packaging.

We will review your request and offer an appropriate solution under our Return & Refund Policy.

11. Returns and Refunds

Engravia offers free returns and refunds within 30 days of delivery.

If you wish to return an order, including personalized jewelry, please contact our support team for return instructions.

Please review our Return & Refund Policy for full details.

12. Shipping Support

For shipping questions, delivery updates, or missing packages, contact:

Engravia Customer Support

Email: support@engravia.shop

Phone: +1 (250) 615-6789

Address: 4040 40th Ave W, Vancouver, BC V6N 3C1, Canada

Website: https://engravia.shop

Engravia — Personalized with Meaning. Worn with Love.