Refund policy

Last Updated: October 20, 2026

At Engravia, we believe that every piece of personalized jewelry should bring happiness, celebrate meaningful connections, and create lasting memories. Your satisfaction is important to us, and we are committed to providing a transparent, convenient, and customer-friendly shopping experience.

We offer a 30-day free return and refund policy to help you shop with confidence.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

Our return policy applies to eligible purchases made directly through our official website, https://engravia.shop.

To request a return, please contact our customer support team at support@engravia.shop within 30 days of delivery.

We accept returns for the following reasons:

The product does not meet your expectations.
You received an incorrect item.
Your order arrived damaged or defective.
The product differs materially from its description.
You changed your mind about your purchase.
You are dissatisfied with your personalized jewelry.

Personalized and custom-engraved products are also covered by our 30-day return policy.

2. Return Eligibility

To help us process your return efficiently, please ensure that:

Your return request is submitted within 30 days of delivery.
You provide your order number or other proof of purchase.
The returned item is reasonably protected during return shipping.
You follow the return instructions provided by our customer support team.

You may be asked to provide photographs of the product if your request involves damage, defects, or incorrect engraving.

Normal inspection and trying on an item do not automatically make it ineligible for return.

3. Personalized and Custom-Engraved Jewelry

Engravia specializes in personalized bracelets, engraved names, pet portraits, and meaningful custom jewelry.

We understand that personalized products carry special emotional value.

For this reason, our 30-day return policy also covers custom-engraved jewelry, including products personalized with names, initials, messages, or pet designs.

If you discover an engraving error, please contact us with your order number and photographs.

If the error was made by Engravia or our production partners, we will offer an appropriate resolution, including a replacement or refund.

If the customization matches the information submitted by the customer, our standard 30-day return and refund policy still applies.

4. Free Return Shipping

Engravia offers free return shipping for approved returns under this policy.

Customers are not required to pay return shipping charges.

After receiving your request, our customer support team will provide the appropriate return instructions and, where applicable, a prepaid shipping label or another no-cost return arrangement.

Please do not send products to our business address without first contacting us. The designated return destination may differ from our business address.

5. How to Request a Return

To initiate a return:

Email support@engravia.shop.
Include your full name, order number, and the email address associated with your purchase.
Briefly explain the reason for your return.
Attach photographs if the item is damaged, defective, or incorrectly personalized.
Wait for our customer support team to provide return instructions.

Once your return request has been reviewed, we will guide you through the next steps.

6. Refund Processing

Once the returned item has been received and inspected, or once another refund resolution has been approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used at checkout.

We aim to initiate approved refunds within 5 business days of completing the return review.

Depending on your bank, credit card provider, or payment service, additional processing time may be required before the refund appears in your account.

7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Provide your order number and clear photographs showing the issue.

Our support team will review the situation and arrange an appropriate solution at no additional cost to you.

Available resolutions may include:

A replacement product.
A corrected personalized item.
A full refund.
Another mutually agreed solution.

8. Order Cancellations and Customization Changes

If you need to cancel your order or modify your engraving details, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before production or shipment.

Because personalized jewelry may enter production shortly after an order is placed, we cannot guarantee that every requested change can be completed before dispatch.

If your order has already shipped, you may use our 30-day return policy after receiving it.

9. Refunds for Lost or Undelivered Orders

If your package is lost in transit or has not arrived within a reasonable period after its estimated delivery date, please contact our customer support team.

We will investigate the shipment and work with the shipping provider to determine an appropriate resolution.

If the order is confirmed lost, we will offer a replacement or refund.