Contact information
Last Updated: October 20, 2026
Welcome to Engravia Customer Support
At Engravia, we are dedicated to creating a pleasant, personal, and dependable shopping experience.
We understand that personalized jewelry often represents meaningful memories, important relationships, and special occasions.
Whether you have a question about an engraved bracelet, need help with your order, or want assistance with customization, our team is here to help.
1. Business Information
Business Name: Engravia
Website: https://engravia.shop
Established: 2023
Business Category: Personalized Jewelry & Accessories
Business Address:
4040 40th Ave W
Vancouver, BC V6N 3C1
Canada
2. Customer Support
Email Address: support@engravia.shop
Phone Number: +1 (250) 615-6789
For general questions, product inquiries, order assistance, and customer service requests, please contact us using the information above.
Email is our recommended contact method for inquiries involving order numbers, personalization instructions, photographs, or shipping details.
3. Product and Personalization Assistance
Our customer support team can assist with questions about:
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Personalized name bracelets.
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Custom engraving options.
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Pet portrait jewelry.
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Available product finishes and designs.
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Customization instructions.
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Product descriptions and specifications.
If you need assistance before placing an order, please contact us with the product name and your question.
4. Order Assistance
If you have already placed an order, please include the following information when contacting us:
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Your full name.
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Your order number.
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The email address used during checkout.
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A description of your inquiry.
This information helps us locate your order and provide more efficient support.
5. Shipping and Delivery Support
Engravia offers free worldwide standard shipping.
Estimated shipping transit time is 7–10 days after dispatch, with additional preparation time potentially required for personalized products.
If you need help tracking your order or understanding its delivery status, contact our support team.
6. Returns and Refunds
We offer a 30-day free return and refund policy.
If you are not satisfied with your purchase, please contact us within 30 days of delivery.
Our team will provide return instructions and help you understand the available refund or replacement options.
For complete details, please refer to our Return & Refund Policy.
7. Business Inquiries
For business-related communications, general inquiries, or other matters concerning Engravia, please email:
Please include a clear subject line so your message can be directed appropriately.
8. Contact Form
You may also reach us through the contact form available on our website.
Please provide your name, email address, and message.
If your inquiry concerns an existing order, include your order number whenever possible.
9. Important Return Information
Our listed business address is provided for business identification and correspondence.
Please contact our customer support team before sending a return.
The designated return destination may differ from our business address.
10. Our Commitment to You
We value every customer who chooses Engravia.
Our goal is to provide thoughtful assistance, clear communication, and reliable support throughout your shopping experience.
Thank you for allowing us to be part of your meaningful moments.
Engravia — Personalized with Meaning. Worn with Love.